Information provision and feedback from customers

From Internet Web School

Revision as of 06:46, 3 July 2020

Back to:

Marketing Research and Pathfinding

Overview

Customer satisfaction surveys are very useful in identifying the strengths and weaknesses of your

products and services. The results of the customer satisfaction survey can be fed back to the functions

of the company's products and services to improve customer satisfaction and increase sales. In

addition to good impressions, bad evaluations always have many hints for new development, leading to

market development and new product development.

Setting question (questionnaire) items

Ask only questions that can be answered with YES/NO

Customer feedback should be “easy” when responding to customers. In order to be “easy”, it is

necessary to carefully consider in advance the number of items of feedback, the content, and even the

means. Again, if there are a lot of question items, customers will be tired of responding, so it will

be necessary to answer only the items that are absolutely necessary and make them optional is there.

Items that are particularly required should be answered clearly with YES/NO.

Get information including complaints from smartphones etc.

More recent than taking a poor survey

Since young people have smartphones, it is good to hear opinions such

as improvement points from there.

Don't think of complaints, but think of valuable know-how information.